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Salesforce Recruitment - Associate Technical Support Engineer - 2023 Batch - Bangalore, Hyderabad

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Salesforce Associate Technical Support Engineer

Are you a passionate problem-solver who thrives in a fast-paced environment? Do you want to help companies leverage the power of Salesforce to connect with their customers in a whole new way?

If so, then this Associate Technical Support Engineer role at Salesforce is the perfect opportunity for you!

About the Role

In this role, you will be a customer-focused expert responsible for providing technical support to Salesforce Marketing Cloud customers. You will troubleshoot and resolve customer issues, proactively identify areas for improvement, and help clients optimize their use of the Salesforce platform.

This is a great opportunity for recent graduates (2023) or individuals with up to 1 year of experience who are looking to launch their career in a dynamic and exciting field.

Responsibilities

  • Provide expert-level technical support via phone and web to Salesforce Marketing Cloud customers
  • Manage support cases on a daily basis
  • Track and maintain all customer communications and case documentation
  • Respond to customer inquiries in a timely and professional manner
  • Collaborate with other technical support teams as needed
  • Identify opportunities for automation and proactive monitoring
  • Help clients optimize their use of the Salesforce platform

Qualifications

  • Bachelor's degree in Engineering (2023 graduate)
  • Up to 1 year of work experience (preferred)
  • Experience with Salesforce CRM, Force.com, Marketing Cloud, and related technologies (desired)
  • Knowledge of internet development technologies (HTML, XML, API, SQL)
  • Excellent problem-solving and analytical skills
  • Strong communication and collaboration skills
  • Ability to work independently and as part of a team
  • A passion for helping others and a commitment to customer satisfaction

Benefits

  • Competitive salary and benefits package
  • Opportunity to work for a leading technology company
  • Fast-paced and dynamic work environment
  • Opportunity to learn and grow your career
  • Be part of a team that is passionate about making a difference

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