Genpact is Hiring Chat Support Representatives (Work from Office) - Gurgaon!
Join a Virtual Drive on March 4th
Genpact is looking for talented individuals to join their team as Chat Support Representatives! This is a full-time, permanent position offering an opportunity to build a career in customer service.
The Role:
- Provide excellent customer service through chat channels
- Respond promptly to inquiries and resolve complaints professionally
- Understand and address customer needs and concerns
- Collaborate with team members to ensure customer satisfaction
- Maintain accurate records of interactions and transactions
- Adhere to company policies and procedures
You're a Great Fit If You Have:
- A Bachelor's degree in any field
- Strong written and verbal communication skills
- Ability to multitask, prioritize, and work in a fast-paced environment
- Customer-oriented approach with a positive attitude
- Problem-solving skills
- Familiarity with customer service software and platforms (a plus!)
Bonus Points for:
- Experience in chat support or customer service
- Experience with MS Office Suite
- International communication skills (written and verbal)
- Typing speed and excellent writing skills
- A passion for helping others
The Genpact Advantage:
- Competitive salary and benefits (details not disclosed)
- Opportunity to be part of a global team
- Work on cutting-edge technology and processes
- Career development and growth opportunities
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