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Capgemini Freshers Recruitment | Contact Support Group (CSG) | 2023 Batch | Noida

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Capgemini Now Hiring Freshers for Contact Support Group (CSG) in Noida!

Calling all recent graduates (2023)!

Capgemini is searching for talented individuals to join their Contact Support Group (CSG) team in Noida. This is a fantastic opportunity to launch your career in a dynamic and supportive environment.

Here's what you need to know:

Job Title: Contact Support Group Specialist
Location: Noida
Experience: Freshers (Diploma or Graduation completed in 2023)
Salary: Rs. 3,25,000/- per annum (3 LPA + 25 k one-time incentive)

About the Role:

As a CSG Specialist, you'll be the first line of defense for Capgemini's Cloud & Infra Services (CIS) division. You'll handle IT infrastructure incidents and service requests, ensuring a smooth experience for clients.

You'll be responsible for:

  • Providing exceptional customer service via phone, chat, and other channels.
  • Prioritizing and resolving customer queries efficiently.
  • Utilizing data and analytics to enhance customer support.
  • Demonstrating strong knowledge of Capgemini's services and solutions.
  • Collaborating effectively with clients across various time zones.

To be successful, you should have:

  • Excellent communication and English speaking skills.
  • Strong interpersonal skills and the ability to thrive in a fast-paced environment.
  • Basic computer literacy.
  • A willingness to work in a 24/7 rotational shift environment.
  • A commitment to exceeding customer expectations.

Bonus points if you have:

  • Experience using AI tools like CHIP.
  • A passion for the technology industry.

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