Infosys Hiring: Process Executive/ HR Helpdesk Associate
Calling all graduates across India! Infosys is searching for talented individuals to join their team as Process Executive/ HR Helpdesk Associates. This is a fantastic opportunity to build your career with a global leader in digital services and consulting.
What you'll do:
- Provide exceptional support to employees by addressing inquiries about pay, benefits, policies, and other HR matters.
- Document queries and interactions using a mailbox/case management system.
- Leverage your problem-solving skills to accurately resolve employee concerns.
- Utilize knowledge bases, HR systems, and the company intranet to provide precise information.
- Interpret policies and procedures, clearly explaining them to employees.
- Process various HR transactions including new hires, data changes, terminations, and more.
- Manage ongoing Hire to Retire queries.
- Collaborate with experts and handle escalated issues.
- Identify trends and report potential corporate-wide issues to management.
- Ensure timely resolution of inquiries and transactions, adhering to service level agreements.
Who you are:
- A graduate in any field.
- Possess excellent communication skills to effectively address issues via calls, chat, and email.
- Have strong analytical and problem-solving abilities to efficiently resolve customer concerns.
- Demonstrate a proactive approach with respect for the client's time.
- Exhibit good time management skills to maximize value in customer interactions.
- Able to work effectively from the office.
Why Infosys?
Join a world-renowned company at the forefront of digital transformation. Gain valuable experience in the HR field while working with an experienced and supportive team. Enjoy a competitive salary package and excellent career growth opportunities.
Ready to apply?
- Review the job details on this page.
- Click the "Apply Here" button.
- You'll be redirected to the official Infosys website.
- Fill out the application form with accurate information.
- Double-check your details before submitting.
Apply Link(Process Executive): Click Here
Apply Link(HR Helpdesk Associate): Click Here
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