Are you looking to launch your career with one of the leading companies in the IT industry? Infosys BPM is offering an exciting opportunity for fresh graduates to join their team as Process Executives in Bangalore. If you have a passion for providing technical support and are ready to kickstart your career, keep reading to learn more about this fantastic job opportunity.
- Company: Infosys BPM Limited
- Role: Process Executive
- Work Experience: 0 Years
- Job ID/Reference Code: PROGEN-EXTERNAL
- Location: Bangalore
- L1 Service Desk Technical Support (JL2A & JL3A)/Voice+Chat (NO 2B)
- European client - WFO/WF client location in Bellandur, Bangalore
- 24/7 weekly shift roster/International call handling experience, 6 days working
- Troubleshooting lists – VPN, BSOD, Bitlocker, MS Teams, Password reset, Active directory, Printer, Outlook/webmail/Add-ins/PST/DST/, BIOS, Drivers & Installation
- Ping command
- Understanding the difference between service requests & incidents
- Awareness of the SLA/Metrics handled
- Graduate
Service Line:
- BPO Service Line
Preferred Skills:
- Customer Service -> Technical -> Regular - Service Desk -> Voice -> Chats -> Email Chats
- Location of posting is subject to business requirements
This is your opportunity to be part of a renowned organization and kickstart your career in the IT and technical support domain. If you are passionate about providing technical assistance and want to work for a global leader, don't miss this chance. Apply today and take the first step towards a rewarding career in IT with Infosys BPM!
This job description is a general overview of the position and may be subject to variations based on location and business requirements.
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