Are you a fresh graduate or someone with up to 3 years of experience looking to join a globally renowned company? Amazon has the perfect opportunity for you. They are hiring for the role of Support Ops Specialist in both Bangalore and Hyderabad. If you're passionate about operations and looking for a dynamic work environment, read on to find out more about this exciting job opportunity.
- Company: Amazon
- Role: Support Ops Specialist
- Experience: 0-3 years
- Salary: ₹3-4.25 Lacs P.A.
- Location: Hyderabad/Secunderabad, Bangalore/Bengaluru
- Openings: 50
- Posted: 6 days ago
- Job Applicants: 9927+
- Job Views: 23272+
Amazon is on the lookout for highly motivated Machine Learning Data associates to join their Fulfillment by Amazon (FBA) Support Operations team in Bangalore. FBA is a rapidly growing business that capitalizes on Amazon's world-class capabilities in Ordering, Fulfillment, Transportation, and Customer Service. It offers a cost-effective solution for fulfillment, enabling sellers to expand their businesses swiftly. As mentioned by Amazon's Founder, Jeff Bezos, in his annual letter to shareholders, FBA is a strategic long-term opportunity to enhance the lives of sellers and buyers while utilizing a billion-dollar logistics infrastructure to generate substantial free cash flow and deliver triple-digit returns on invested capital. The ultimate goal is to ensure that customers worldwide can order and receive a seller's product on the same day.
- Assist in-depth analysis and root cause resolution for FBA Merchant and seller reimbursement requests.
- Evaluate research requests from FBA Sellers related to lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
- Achieve weekly productivity and quality targets.
- Continuously enhance the Seller experience.
- Bachelor's Degree
- Proficiency in Microsoft Office, including Outlook, Word, and Excel
- Exceptional analytical, logical, and data-gathering skills
- Excellent communication and comprehension abilities
- Strong problem-solving skills
- Experience in a production environment with a proven track record of meeting productivity and quality targets
- Previous experience in a contact centre environment
- Problem-solving expertise, including the ability to identify non-obvious patterns
- Skill in prioritizing multiple tasks with competing priorities and meeting deadlines
- Ability to maintain high levels of confidentiality and data security standards
- Attention to detail and the capability to work independently in a fast-paced and ever-changing environment
- A proactive approach and the ability to navigate through ambiguous situations
- Clear oral and written communication skills
- Experience in fraud or risk investigations
- Background in the payments and banking domain
- Demonstrated positive, results-oriented attitude
- Excellent team player who can learn and share knowledge in a team environment
Industry: IT Services & Consulting
Department: Risk Management & Compliance
Role Category: Security / Fraud
Role: Security / Fraud - Other
Employment Type: Part-time, Temporary/Contractual
This is your chance to be a part of Amazon's dynamic team and contribute to the fulfilment of customer needs. Join the Support Ops Specialist role and kickstart your career with one of the world's leading companies. Apply now and take your first step towards a bright future!
This job description is a general overview of the position and may be subject to variations based on location and business requirements.
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