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Wipro Is Hiring For Service Desk Analyst - Apply Now!

Wipro Service Desk Analyst - Hyderabad, India


**Do you enjoy troubleshooting technical problems and providing excellent customer service?

Wipro is searching for a Service Desk Analyst to be the first point of contact for our B2B users. In this role, you will play a critical role in ensuring our clients receive the support they need.**

What you'll do:

  • Provide primary user support and exceptional customer service
  • Respond to inquiries via phone, email, chat, and internal portals
  • Partner with clients to understand their applications and processes
  • Troubleshoot common software, hardware, and equipment issues
  • Log and track all service desk tickets using our designated software
  • Ensure adherence to Service Level Agreements (SLAs) and maintain key performance indicators (KPIs)
  • Manage and escalate inquiries as needed, following established policies
  • Maintain comprehensive resolution logs and update customer information
  • Gather and share client feedback with internal teams
  • Identify opportunities to improve processes and procedures

Who you are:

  • A problem-solver with a passion for helping others
  • Excellent communication and interpersonal skills
  • Detail-oriented with a strong work ethic
  • Adaptable and eager to learn new technologies
  • Experience with IT service desk procedures a plus

What we offer:

  • Opportunity to work for a leading IT services company
  • Competitive salary and benefits package
  • Supportive and collaborative work environment
  • Chance to develop your technical and customer service skills
Apply Link:

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