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Poly is looking for a Technical Support Engineer (Level 1.5)!

                                                                    

Do you have a passion for technology and helping people?

We are looking for a qualified candidate to join our team as a Technical Support Engineer (Level 1.5). In this role, you will be responsible for providing technical support to our customers and partners over the phone, email, or similar environment.

Responsibilities:

• Provide initial troubleshooting assistance to customers and partners
• Escalate unresolved issues to Tier 2 support
• Manage and update customer issues and requirements
• Proactively assist customers and take ownership of assigned issues
• Achieve specified performance goals
• Be willing to learn and upskill to advance in your technical role
• Adaptable to night shifts

Qualifications:

• Fluent English
• Prior experience in technical support (a plus)
• Knowledge of computer science and basic networking (preferred)
• Any technical certifications (especially networking) are a plus
• Problem-solving and troubleshooting skills
• Customer-focused
• Self-driven and independent
• Team player
• Strong communication skills
• Ability to work under pressure

Benefits:

• Work for a leading company in communication technology
• Technical development and career programs
• Opportunity to work in an international environment

Apply Link:

https://hp.wd5.myworkdayjobs.com/ExternalCareerSite/job/Bangalore-Karnataka-India/Technical-Support-Engineer_3131579-1?src=Linkedin+Full+Feed