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American Express is hiring for Customer Service Analyst - Apply Now!

Customer Service Analyst - American Express


Location: Gurgaon, Haryana, India

About American Express

At American Express, you'll be part of a global and diverse community where colleagues support each other and help each other succeed. We offer a chance to learn and grow with industry-leading training and a strong focus on creating a meaningful career path. We value our employees' contributions and strive to provide a work environment where everyone feels seen, heard, and respected.

About the Role

  • As a Customer Service Analyst, you'll be a key part of the American Express team, providing exceptional service to our merchants. You'll handle a variety of tasks, including:
  • Processing merchant requests related to fund release, account research, and reconciliation.
  • Managing inbound and outbound calls (80/20 split).
  • Partnering with internal teams and client managers to resolve inquiries.
  • Providing support to various departments such as Processors, Risk Management, and Network Development.
  • Analyzing and processing merchant requests of varying complexity.
  • Reviewing and applying information from business and legal documents.
  • Ensuring timely case resolution and adherence to deadlines.


  • Graduate degree preferred.
  • Excellent written and verbal communication skills.
  • Strong analytical and collaboration skills.
  • Ability to independently evaluate merchant information and make decisions.
  • High result orientation and ability to meet deadlines.
  • Dependable and self-directed with a focus on follow-through.
  • Customer-focused with a commitment to delivering exceptional service.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).


  • Competitive salary and benefits package.
  • Opportunity to learn and grow in a supportive environment.
  • Be part of a global and diverse team.
Apply Link:

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