Customer Service Analyst - American Express
Location: Gurgaon, Haryana, India
About American Express
At American Express, you'll be part of a global and diverse community where colleagues support each other and help each other succeed. We offer a chance to learn and grow with industry-leading training and a strong focus on creating a meaningful career path. We value our employees' contributions and strive to provide a work environment where everyone feels seen, heard, and respected.
About the Role
- As a Customer Service Analyst, you'll be a key part of the American Express team, providing exceptional service to our merchants. You'll handle a variety of tasks, including:
- Processing merchant requests related to fund release, account research, and reconciliation.
- Managing inbound and outbound calls (80/20 split).
- Partnering with internal teams and client managers to resolve inquiries.
- Providing support to various departments such as Processors, Risk Management, and Network Development.
- Analyzing and processing merchant requests of varying complexity.
- Reviewing and applying information from business and legal documents.
- Ensuring timely case resolution and adherence to deadlines.
Qualifications
- Graduate degree preferred.
- Excellent written and verbal communication skills.
- Strong analytical and collaboration skills.
- Ability to independently evaluate merchant information and make decisions.
- High result orientation and ability to meet deadlines.
- Dependable and self-directed with a focus on follow-through.
- Customer-focused with a commitment to delivering exceptional service.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Benefits
- Competitive salary and benefits package.
- Opportunity to learn and grow in a supportive environment.
- Be part of a global and diverse team.
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