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Genpact Freshers Recruitment - Domestic Chat Process - Telangana

Genpact - Domestic Chat Specialist (English) - Warangal

                                                            

Do you have a passion for helping others and excellent communication skills?

Genpact is seeking a highly motivated and customer-centric individual to join our growing team in Warangal as a Domestic Chat Specialist (English).

About the Role:

In this role, you will be responsible for providing exceptional customer service through chat support. You will respond to customer inquiries and concerns, make outbound calls when necessary, and work to resolve issues efficiently. You will also play a key role in data collection and maintaining a deep understanding of client processes and policies.

Responsibilities:

  • Respond to customer queries and concerns via chat
  • Make outbound calls to customers and employers (as needed)
  • Provide support for data collection to enable account recovery
  • Maintain a deep understanding of client processes and policies
  • Identify and report product bugs
  • Provide excellent customer service
  • Demonstrate critical thinking and analytical skills
  • Showcase a strong work ethic and the ability to work independently and collaboratively

Qualifications:

  • Graduate (Any Discipline)
  • Fluency in English (written and spoken) with a neutral accent
  • Previous experience in a customer service role (chat, email, or voice) a plus
  • Effective communication, problem-solving, and analytical skills
  • Ability to work on a flexible schedule (including weekends)

Benefits of Working at Genpact:

  • Competitive salary and benefits package
  • Opportunity to work with a global team on challenging and rewarding projects
  • Positive and collaborative work environment
  • Commitment to diversity and inclusion
Genpact is an Equal Opportunity Employer.

Apply Link:




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