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Capgemini is Hiring Freshers for Contact Support Group (CSG) in Noida!
Are you a graduate or diploma holder from the 2023 batch looking to kickstart your career in IT support?
Capgemini, a leading multinational company, is seeking talented individuals to join their Contact Support Group (CSG) team in Noida. This is a great opportunity for freshers to gain valuable experience in a fast-paced environment.
What you'll be doing:
- Provide excellent customer service and technical troubleshooting to clients via phone and other channels.
- Manage tickets, prioritizing urgency and keeping customers informed of status.
- Utilize business intelligence tools and knowledge base to effectively resolve customer issues.
- Support customers across various industries like telecommunication, finance, healthcare, and technology.
What we're looking for:
- Diploma or Graduation completed in 2023.
- Excellent communication and English speaking skills.
- Strong interpersonal skills and ability to perform under pressure.
- Basic computer skills.
- Willingness to work in a 24/7 rotational environment with night shifts.
Why join Capgemini?
- Launch your career with a well-established IT leader.
- Gain valuable experience in customer support and IT infrastructure.
- Work in a dynamic and collaborative environment.
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