Machine Learning Data Associate (6 Month Contract) at Amazon
Are you a highly motivated individual with strong analytical and data gathering skills? Do you enjoy working in a fast-paced environment and helping others? If so, then this Machine Learning Data Associate role at Amazon's FBA Support Operations in Bangalore is perfect for you!
About the role:
In this 6-month contractual role, you will play a vital role in supporting Amazon's Fulfillment by Amazon (FBA) sellers. You will be responsible for assisting sellers with their reimbursement requests, evaluating research requests for lost or damaged inventory, and ensuring all inquiries are addressed in accordance with Amazon's policies. This is a great opportunity to gain experience in machine learning data operations and support Amazon's mission of providing excellent customer service.
Responsibilities:
- Assist FBA sellers with deep dives and root cause resolution for reimbursement requests.
- Evaluate research requests from sellers for lost or damaged inventory in a contact center environment (email/ticketing only).
- Achieve weekly productivity and quality targets.
- Consistently improve the seller experience.
Basic Qualifications:
- Bachelor's Degree in any discipline.
- Experience with Microsoft Office Suite (Outlook, Word, Excel).
- Exceptional analytical, logical, and data gathering skills.
- Excellent communication and comprehension skills.
- Excellent problem-solving skills.
Preferred Qualifications:
- Experience in a production environment with a proven track record of achieving productivity and quality targets.
- Previous experience in a contact center environment.
- Experience in problem-solving, including identifying non-obvious patterns.
- Experience prioritizing multiple tasks and meeting deadlines.
- Ability to maintain confidentiality and data security standards.
- Strong attention to detail and ability to work independently in a fast-paced environment.
- A bias for action and ability to deal with ambiguity.
- Clear oral and written communication skills.
Benefits:
- Competitive salary and benefits package (3.25-4.25 Lacs P.A.).
- Opportunity to work for a world-renowned company with a culture of innovation.
- Gain valuable experience in machine learning data operations and customer support.
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