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Rackspace Technology is hiring for Customer Success Associate | Remote | Apply Now!

 


Rackspace Technology Seeks Customer Success Associate I in India!

Do you thrive in a fast-paced environment, love helping others, and have a passion for technology? Rackspace Technology is searching for a talented Customer Success Associate I to join their dynamic team in India!

In this role, you will:

  • Become the trusted advisor for a dedicated group of customers: Provide exceptional support, guidance, and knowledge to ensure their success with Rackspace's multicloud solutions.
  • Proactively manage customer requests: Monitor inbound tickets, route them efficiently, and work directly with customers to resolve their issues quickly and effectively.
  • Champion efficiency and optimization: Identify areas for process improvement and work to streamline support workflows, minimizing ticket volumes and boosting team productivity.
  • Collaborate seamlessly: Partner with Service Delivery Managers and other Rackspace teams to deliver outstanding customer experiences within agreed timeframes.
  • Embrace a data-driven approach: Track key performance indicators like ticket workload, customer satisfaction, and accuracy to measure your impact and identify areas for growth.

If you're a:

  • Highly organized and detail-oriented individual with a knack for problem-solving.
  • Excellent communicator with strong written and verbal skills.
  • Proactive and resourceful with a can-do attitude.
  • Team player who thrives in a collaborative environment.
  • Tech-savvy individual with a desire to learn and grow.

About Rackspace Technology:

We're the multicloud experts, helping businesses navigate the ever-evolving technology landscape. We pride ourselves on our world-class talent, collaborative culture, and commitment to customer success. Join us and be part of something special!

Apply Link: Click Here


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