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Customer Success Executive - PowerShare (Bangalore, India)

Are you passionate about customer success and driving business value?

Microsoft + Nuance is looking for a talented and motivated Customer Success Executive (CSE) to join our team in Bangalore, India. In this role, you will be the primary point of contact for small to mid-sized customers using our PowerShare products and services. You will play a critical role in ensuring their success by creating a positive customer experience, driving adoption, and maximizing their return on investment.

Responsibilities:

• Manage a portfolio of up to 50 customers with annual revenue between $2-3 million.
• Develop and execute comprehensive adoption plans to drive efficient usage of PowerShare within customer accounts.
• Implement PowerShare at spoke accounts, including installation, training, testing, and ensuring connectivity.
• Expand the PowerShare footprint across our client base by educating prospects and growing usage.
• Partner with customers to define business outcomes and build personalized success plans with clear objectives, stakeholders, milestones, and metrics.
• Build strong relationships with customers to influence solution adoption, generate support for new opportunities, and secure positive testimonials.
• Deeply understand customer's business and industry, and challenge them to consider new possibilities using PowerShare.
• Collaborate effectively with internal and external teams throughout the customer lifecycle.

Qualifications:

• Minimum 3-5 years of experience in customer success, account management, or a related field.
• Strong understanding of CRM systems and data analysis tools.
• Excellent communication, presentation, and interpersonal skills.
• Ability to build trust and rapport with customers at all levels.
• Proven track record of exceeding customer expectations and driving adoption.
• Deep knowledge of the healthcare industry and experience with enterprise software solutions is a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge technology and make a real impact on customer success.
• Dynamic and collaborative work environment.
• Career growth and development opportunities.

Apply Link: Click Here

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