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PhonePe Recruitment | Ops Analyst | Bangalore


PhonePe Recruitment | Ops Analyst | Bangalore

Job Title: Operations Analyst

Company: PhonePe

Location: Bangalore

Job Type: Full-time

Experience: 1-2 years

Job Description:

We are seeking a highly detail-oriented and analytical Operations Analyst to monitor our business parameters and report any anomalies or errors detected in the ecosystem. The role requires identifying errors in minimum possible time, highlighting to the respective stakeholders, analyzing the errors, identifying their root causes, and providing insights on issue fixes. The position requires managing internal and external stakeholders effectively and communicating findings and recommended solutions accurately.


* Monitor business application dashboards and anomaly detection systems for issues and errors

* Identify root causes of errors and investigate their impact on business operations

* Analyze and provide insights on issue fixes to reduce business loss

* Creation of monthly / weekly reports to drive business decisions

* Collaborate with cross-functional teams to drive issue resolution and provide updates on issues and fixes.

* Coordination with external partners and vendors to ensure a smooth flow of business

* Responsible for defining, developing and communicating key metrics and business trends to partner and management teams.

* Creation and maintenance of documentation related to processes, issues, and solutions.

* Grasping the underlying processes and data flows and should be able to analyze and work on the errors

* Liaison with partner insurance for day to day business operations and act as a bridge between partner SPOC’s and internal business, product & tech team.

* Involvement in automating the processes and MIS


* Bachelor's degree

* 1-2 years of experience in a similar role

* Strong attention to detail, problem solving and analytical skills

* Exceptional written and verbal communication skills

* Ability to manage internal and external stakeholders effectively

* Ability to work independently and within a team environment

* Ability to multitask and work on a diverse range of requirements

* Basic to advanced knowledge of Microsoft Excel, Docs, Google sheets

* Ready to work in rotational shifts

* Basic SQL knowledge would be a plus

* Reporting, Automation, Dashboarding, Monitoring experience would be a plus


* Competitive salary and benefits

* Opportunity to work with a leading technology company

* Chance to make a real impact on the lives of millions of users

* Collaborative and supportive work environment


Apply link:-  https://boards.greenhouse.io/embed/job_app?token=5595016003


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