Industry: IT Services & Consulting
Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employment Type: Full-Time, Permanent
Job Title: Amazon International Voice Process
Company: Amazon
Location: Visakhapatnam/Vizag, Andhra Pradesh (Work from Home/Office during Covid)
Experience: 0 to 5 years
Salary: ₹2-3.5 Lacs per annum
Amazon is hiring for the International Voice Process in Andhra Pradesh. This position allows you to work from home or the office.
- Candidates from anywhere in Andhra Pradesh can apply.
- Excellent communication skills are mandatory.
- Assist customers in expediting orders and resolving post-sales issues.
- Communicate with customers through mail, chat, and phone.
- Use software tools to navigate customer accounts and provide effective solutions.
- Work in a fast-paced and fun environment.
- Salary range: ₹202,000 to ₹340,500 per annum.
- Additional perks include overtime and night shift allowance, internet allowance, Sodexo-Zeta meal, and insurance.
- Laptop/PC with webcam and headphones with a good microphone.
- Do not apply from a mobile phone or tablet.
- Assessment should be done in an undisturbed environment with a stable internet connection (minimum 20Mbps).
- Assessment should be attempted only on a laptop/desktop with a functioning web camera and headphone with a microphone.
- Proficiency in English is a must.
- Minimum qualification is 10+2. Any graduate/PG is eligible to apply.
- Excellent English communication skills are mandatory.
- Should be flexible to work in shifts.
- Effective time management skills.
- Ability to prioritize work time to ensure productivity.
- Ability to communicate clearly with both internal and external customers.
- Good comprehension skills.
- Ability to use a desktop/laptop computer system.
- Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer.
- Good typing skills.
Amazon Contact Centers aim to deliver the best possible support experience to customers. The Customer Service team operates 24/7 and provides support to customers across various countries. As a member of the team, you will be empowered to think like an owner and solve customer problems via phone, email, or live chat. Amazon operates in a fast-paced and dynamic environment, making an impact on millions of customers worldwide.
Preferred Key Skills: Communication Skills
Other Key Skills: BPO, Voice Process, International BPO, Customer Relationship, Customer Service, Customer Care, Telecalling, International Call Center
Education: UG - Graduation Not Required
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