Job Title: Digital Relationship Executive
Location: Noida, Gurgaon, Kolkata, Mumbai, Bangalore, Ahmedabad & Hyderabad
Job Type: Full-time
Graduate/Undergraduates in any stream
Freshers can apply
Language capabilities – English (Written & Verbal)
Customer Centricity
Communication Proficiency
Ability to understand the customer problem and provide solution or information as per company policies and process
Ability to compose grammatically correct, concise, and accurate paragraphs
Good understanding of etiquette for written communication
Basic Knowledge of Computer is a must
Manage calls from Premium account holder customers regarding Banking Products, and customer service problems, and Generate Leads of Banking products like Personal loans, Home loans, General insurance, Credit card, Auto loans, etc.
Develop and strengthen customer relationships through effective relationship management in accordance with the business goals
Manage the portfolio through client outreach and continuous monitoring of client relationships including product, portfolio, and banking needs
Upselling, cross-selling, and providing regular market information and updates to the customers. Extremely efficient servicing of requests to create a superior customer experience. Act as the Single Point of Contact for customer’s Banking Requirements
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