Amazon Recruitment | International Voice Process (Work From Home / Office) | Vizag
Job Title: Customer Service Associate - International Voice Process
Company: Amazon
Location: Visakhapatnam/Vizag, Andhra Pradesh (Work from home/office during Covid)
Experience: 0-5 years
Salary: INR 2-3.5 Lacs per annum
Amazon is currently hiring for the position of Customer Service Associate in the International Voice Process. This role is open to candidates residing anywhere in Andhra Pradesh. Strong communication skills in English are essential for this position.
As a Customer Service Associate, you will be responsible for assisting customers in expediting orders and resolving post-sales issues. Communication with customers will primarily be through mail, chat, and phone channels. You will utilize various software tools to navigate customer accounts, research and review policies, and provide effective solutions in a fast-paced and enjoyable environment.
- Communicate with customers via mail, chat, and phone channels.
- Assist customers in expediting orders and resolving post-sales problems.
- Utilize software tools to navigate customer accounts, research policies, and provide effective solutions.
- Maintain a high level of professionalism and customer satisfaction in all interactions.
- Adhere to department standards and prioritize work time effectively.
- Demonstrate good comprehension skills and address customer issues appropriately.
- Use desktop/laptop computer systems proficiently, including Windows 7, Microsoft Outlook, and Internet Explorer.
- Demonstrate good typing skills.
- Minimum qualification: 10+2. Any graduate/PG is eligible to apply.
- Excellent English communication skills are mandatory.
- Flexibility to work in shifts.
- Effective time management skills.
- Ability to communicate clearly with both internal and external customers.
- Overtime and night shift allowance.
- Internet allowance.
- Sodexo - Zeta meal.
- Insurance coverage.
Amazon.com is Earth's most customer-centric company, providing a wide range of products and services to customers worldwide. The company's mission is to offer low prices, vast selection, and convenience, continually evolving as a world-class e-commerce platform. Amazon attracts the brightest technology minds to develop innovative solutions that enhance the shopping experience for millions of customers globally.
Industry: IT Services & Consulting
Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employment Type: Full Time, Permanent
- Communication skills
- BPO
- Voice process
- International BPO
- Customer relationship
- Customer service
- Customer care
- Telecalling
- International call center
UG - Graduation Not Required
Please read the complete job description before applying. To apply and complete the assessment, you will need a laptop/PC with a webcam and headphones with a good microphone. Please ensure that you have a stable internet connection (minimum 20Mbps) and attempt the assessment in an undisturbed environment. The assessment should only be attempted on a laptop/desktop with a functioning web camera, and the usage of headphones with a microphone is mandatory. Click the following link or copy-paste it into a Google Chrome browser to take the assessment:
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