Job Title: Customer Service Representative - Work from Home/Hyderabad
Job Type: Full-time, Permanent
Experience: 0-5 years
Location: Hyderabad/Secunderabad (Work from home during Covid)
Salary: INR 2.25-4.5 Lacs P.A.
Amazon is a customer-centric company focused on providing a wide range of products and services to customers worldwide. As a global leader in e-commerce, Amazon strives to deliver a seamless customer experience. With a strong emphasis on innovation and technology, Amazon continues to evolve and expand its operations.
We are currently hiring for the position of Customer Service Representative for our International Voice team based in Hyderabad. In this role, you will be responsible for assisting customers in expediting orders, resolving post-sales issues, and providing effective solutions. You will primarily communicate with customers through mail, chat, and phone channels, utilizing various software tools to navigate customer accounts and address their concerns. This is a fast-paced and dynamic environment that requires strong problem-solving skills and excellent communication abilities.
- Assist customers in expediting orders and resolving post-sales problems
- Communicate with customers primarily through mail, chat, and phone channels
- Utilize software tools to navigate customer accounts, research policies, and provide effective solutions
- Maintain a fun and fast-paced work environment
- Adhere to department standards and ensure productivity
- Minimum qualification of 10+2; any graduate/PG is eligible to apply
- Excellent English communication skills
- Flexibility to work in shifts
- Effective time management and prioritization skills
- Ability to clearly communicate with internal and external customers
- Good comprehension skills to understand and address customer issues appropriately
- Proficiency in using desktop/laptop computer systems, familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
- Good typing skills
- Minimum qualification is 10+2; any graduate/PG is eligible to apply
- Excellent English communication skills are mandatory
- Flexibility to work in shifts
- Effective time management skills
- Ability to prioritize work time to ensure productivity and department standards
- Good comprehension skills to address customer issues appropriately
- Proficiency in using desktop/laptop computer systems, familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
- Good typing skills
- Overtime and night shift allowance
- Internet allowance
- Sodexo-Zeta meal benefits
- Insurance coverage
Please note that the complete job description, as well as the link for the virtual interview assessment, can be found on our company's website. To successfully complete the assessment, you will need a laptop/PC with a webcam and headphones with a good microphone. The assessment should be attempted in an undisturbed environment with a stable internet connection (minimum 20Mbps).
https://amazoncustomerservice.hirepro.in/registration/amzcsin/addc1/apply/?event=13618&job=57650
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