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Indigo Recruitment 2023 | Indigo Cabin Crew Recruitment 2023 | Officer/Executive - Customer Service, Security & Ramp


Job Title: Officer/Executive - Customer Service, Security & Ramp

Job Location: Delhi, Lucknow, Varanasi, Gorakhpur, Agra, Kanpur

Date of Interview: May 12th, 2023

Job Description:

We are currently seeking candidates for Officer/Executive positions in Customer Service, Security, and Ramp departments. Interested candidates can walk in directly to the venue for the interview process. Ensure to bring 1 passport-size photograph along mandatorily.

Registration Time: 8:00 AM to 10:00 AM (Request to please reach the venue on time for a smooth process).

Interview Time: 10:00 AM to 6:00 PM

Interview Venue: Ramada by Wyndham, Kanpur - Lucknow Rd, Junab Ganj, Uttar Pradesh 226401.

Eligibility Criteria:

1. Educational Qualification: Graduates from a Recognized Board or University as determined by IndiGo. The result is awaited and exam-pending candidates are not eligible.

2. Desired Skills: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.

3. Airport Operations Experience Preferred.

4. No Visible Tattoo marks/ body art

5. Interviewed Candidates can reapply after 6 months

Mandatory Documents required during the interview (Both Original & Photocopy):

1. CV

2. PAN Card

3. Adhaar Card (with Address)

4. Passport (with Address)

5. Educational Documents – 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualification.

6. Experience Letter and Salary Details (in case of experienced candidates)


A. Mandatory Requirements:

1. For Customer Service – Good Communication, Pleasing Personality

2. For Ramp – Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron

3. For Security – Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron

B. Preferable Requirement:

1. For Customer Service – Well versed in Customer Dealing

2. For Ramp – Load & Trim License, 12th Science Background

3. For Security – BASIC AVSEC, Screener, NCC Background


1. Security – Screeners & Basic Avsec certification preferred

- Implementation of security policy and procedures laid down by the Company. 

- Manage safe and secure operations in accordance with security program and applicable procedures.

- Maintain standards as per Company requirements

- Ensure effective threat assessment and response capability

- Achieve department goals and follow up

- Perform duties as per the Security Programme.

- Maintain performance standards and follow up with your shift

- Monitor continuously the Quality System and the level of conformance

- Secure quality level

- Optimize resource

- Aware of Emergency Response Procedures, rules, and regulations

- Acquire and maintain necessary skills required to perform job functions

- Maintain work procedures as per company requirements

- Carry out development dialogue with the Team leaders

- Control theft and pilferage of company property

2. Customer Service –

- To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

- Assist customers through all procedures related to arrivals & departures.

- Make reservations across the counter, sell tickets, and remit cash to the concerned department.

- Answer customer queries over the telephone.

- Attend pre-flight and post-flight briefings.

- Set up check-in counters and screen checked-in baggage.

- Maintain high quality of check-in procedures.

- Assist customers with special requests.

- Prepare all required reports for mishandled/damaged baggage.

- Co-ordinate with the baggage vendor for the damaged


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