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Process Claims with Excellence: Senior Claims Handler (Bengaluru)


                                                                                                                                   


Job Title: Claims Handler (Sr. Associate - Trans Processing)

Company: Sutherland

Location: Bengaluru, KA, India

Employment Type: Contract (Full-Time, Onsite/Brick and Mortar)

Date Posted: 05-02-2024

Company Overview

Sutherland is a seasoned digital transformation company dedicated to providing exceptional experiences. For 33 years, we've helped clients enhance customer lifetime value, boost their competitive edge, and achieve measurable results. Our expertise lies in seamlessly integrating customer-facing services with optimized back-end processes to guide clients through their digital transformation journeys.

The Opportunity

We're seeking a detail-oriented Claims Handler to join our team. In this dynamic role, you'll be responsible for expertly managing insurance claims from initiation to settlement, ensuring exceptional customer satisfaction while adhering to regulatory standards.

Key Responsibilities:

  • Thoroughly document claim files, capturing and updating data accurately.
  • Analyze applicable coverage to determine policy verification.
  • Assess liability by gathering relevant information and applying your knowledge of coverages.
  • Identify fraudulent claims and refer them accordingly.
  • Calculate damage values or ranges to assess damages.
  • Negotiate claim settlements strategically within your authority limits.
  • Drive timely claim resolution with complete ownership of the process.
  • Maintain data integrity, document claim files meticulously, and ensure full regulatory compliance.
  • Deliver top-tier customer service through proactive communication and responsiveness.

Qualifications:

  • Bachelor's degree or college diploma.
  • Experience handling damage, liability, or injury claims within Property & Casualty (P&C) or Healthcare Claims.
  • Strong understanding of insurance claims processes, challenges, and best practices.
  • Proficiency in evaluating injuries and damages using relevant tools and technology.
  • Knowledge of available coverages, liability policies, and common exclusions.
  • Results-oriented with excellent multitasking, attention to detail, and adherence to procedures.
  • Proven leadership, time management, communication, and presentation skills.

Apply Link:


  • Claims processing
  • Claims handling
  • Transaction processing
  • Problem solving
  • Detail-oriented
  • Customer service (if applicable)
  • Sutherland
  • Sutherland India
  • Bengaluru
  • Karnataka

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