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Tech Mahindra Freshers Recruitment - IT Support - Hyderabad, Pune, Noida

Tech Mahindra: IT Support- Voice (Fresher)

                                                                            


Are you a recent graduate with a passion for helping others?

Do you have excellent communication and problem-solving skills?

Then this IT Support- Voice (Fresher) role at Tech Mahindra is the perfect opportunity for you!

About the Role:

Job Title: Service Desk Analyst
Locations: Pune, Noida, Hyderabad
Shift Timings: Rotational
Work Days: Rotational off
Salary: 2.4 LPA

Job Responsibilities:

  • Provide technical support to end-users via phone and email for a variety of IT applications.
  • Conduct initial troubleshooting and diagnose technical issues.
  • Manage and track tickets throughout their lifecycle.
  • Utilize internal knowledge base and resources to find solutions.
  • Provide remote assistance using software tools.
  • Participate in customer satisfaction surveys and call-backs.
  • Maintain clear communication with internal teams, stakeholders, and customers.
  • Uphold adherence to service level agreements (SLAs) and compliance standards.

Qualifications:

  • Any undergraduate degree
  • Excellent communication and interpersonal skills
  • Strong customer service orientation
  • Ability to work effectively in a fast-paced environment
  • Proficiency in using computers and common software applications (e.g., email, web browsers)

Benefits of working at Tech Mahindra:

  • Competitive salary and benefits package
  • Opportunity to work for a leading IT services company
  • Gain valuable experience in the IT field
  • Career growth and development opportunities

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