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Mphasis Freshers Recruitment - Technical Support Associate - Bangalore

Technical Support Associate at Mphasis

                                           
                                                                         


Are you a recent graduate with a passion for helping others? Do you enjoy troubleshooting technical problems? Then this Technical Support Associate role at Mphasis might be the perfect fit for you!

About the company:

Mphasis is a leading IT solutions provider offering a variety of services including Application development, Business Process Outsourcing (BPO), and Infrastructure services. They are looking for a Technical Support Associate to join their team and provide technical assistance to customers.

Job Responsibilities:

  • Troubleshoot and fix Hardware/Networking/OS related issues over the phone.
  • Provide excellent customer service and demonstrate a "Customer First" culture in every interaction.
  • Effectively communicate with customers to understand and resolve their technical problems.
  • This role may involve upselling products or services to customers.

Qualifications:

  • Bachelor's degree (any stream)
  • Excellent written and verbal communication skills in English and any one regional language
  • Basic computer hardware knowledge
  • Ability to handle pressure and maintain emotional stability
  • Strong problem-solving and analytical skills
  • Excellent customer service skills with patience and empathy

Benefits:

  • Competitive salary and benefits package
  • Opportunity to work for a leading IT solutions provider
  • Fast-paced and dynamic work environment
  • Chance to develop your technical and customer service skills

Additional details:

Job Level: L1 Engineer
Experience: 0 - 1 years
Salary: 2.5-3.5 Lacs P.A.
Shift Timing: Day Shift
Location: Bangalore

Apply Link:



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