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Genpact Recruitment - Customer Service (Voice) - Pune

For More Job Updates : Follow the Get Live Job channel on WhatsApp:Click Here Customer Service Voice Representative - Pune (Genpact) Are you passionate about helping others and have a knack for problem-solving? Genpact is searching for enthusiastic and customer-centric individuals to join our growing …

Wipro Recruitment - Processor (Backend) - Noida, Gurugram

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Back Office Operations Specialist

Empower Client Results - Be a Part of Our Success Story!

We're searching for a dedicated and detail-oriented Back Office Operations Specialist to join our growing team! In this role, you'll play a vital part in ensuring the smooth functioning of our client's Benefits and HR operations.

What You'll Do:

  • Process and audit Benefits/HR transactions with accuracy and efficiency, meeting deadlines consistently.
  • Partner with Subject Matter Experts and managers to identify areas for improvement and implement solutions that optimize client service.
  • Maintain high-quality standards in data entry, adhering to strict data security protocols, internal guidelines, and customer service protocols.
  • Utilize your strong computer skills and data entry expertise to perform assigned tasks and calculations.

You're a Perfect Fit If You Have:

  • A Bachelor's degree (B.A., B.Com., BBA, BSc - Non-IT) and 0-2 years of experience in back-office operations or similar transaction processing roles.
  • Excellent computer proficiency in MS Office applications and a minimum typing speed of 25 WPM with 90% accuracy.
  • Strong written and verbal communication skills to effectively collaborate with internal and external teams.
  • A passion for accuracy and a commitment to providing exceptional customer service.

Bonus Points for:

  • Previous experience in the outsourcing industry and a knack for building positive relationships.
  • The ability to thrive in a fast-paced environment with flexible working hours (including 24/7 shifts and occasional extended hours).
  • A willingness to learn and adapt to new processes and client needs.

Ready to Make a Difference?

If you're a detail-oriented individual with a passion for accuracy and a drive to contribute to client success, we encourage you to apply! This is a full-time, permanent position located in Gurugram or Noida.

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