Capgemini is Hiring for a Contact Support Group (CSG) Specialist in Noida! (For Women Candidates Only)
Are you a recent graduate with excellent communication and problem-solving skills? Do you thrive in a fast-paced environment and enjoy helping others? If so, then this exciting opportunity at Capgemini might be perfect for you!
About the Role:
Capgemini is seeking a talented and motivated individual to join their Contact Support Group (CSG) team in Noida. As a CSG Specialist, you will be the first line of defense for Capgemini's Cloud & Infrastructure Services (CIS) division, managing IT infrastructure incidents and service requests. You will work closely with a team of professionals to provide exceptional customer support and ensure smooth operation of IT systems for Capgemini's global clientele.
Responsibilities:
- Deliver exceptional customer service by resolving and troubleshooting technical issues via phone, chat, email, and other digital channels.
- Manage tickets efficiently, prioritizing urgency, categorizing issues, and keeping customers informed throughout the resolution process.
- Utilize business intelligence tools to analyze ticket data and identify trends for continuous improvement.
- Ensure seamless service delivery by meeting customer requirements and exceeding expectations.
- Leverage Capgemini's intelligent AI bot (CHIP) to enhance customer experience and streamline issue resolution.
- Provide technical support for various industries, including telecommunication, financial services, healthcare, and technology.
- Demonstrate strong communication and interpersonal skills to build rapport with customers and work effectively under pressure.
Qualifications:
- Recently completed (in 2023) a 3-year diploma or graduation (any discipline).
- Excellent communication and English speaking skills.
- Strong interpersonal skills and the ability to perform under pressure.
- Basic computer proficiency.
- Willingness to work in a 24/7 rotational shift environment.
- Open to relocation within India and working night shifts.
Benefits:
- Competitive salary of INR 3,25,000 per annum (including base salary and one-time incentive).
- Opportunity to work for a leading global IT services company.
- Gain valuable experience in a fast-paced and dynamic environment.
- Be part of a supportive and collaborative team.
To Apply:
Interested candidates who meet the qualifications and are eligible (Women Candidates Only) should submit their applications by March 18th, 2024, at 11:59 PM.
Note:
Only shortlisted candidates will be invited for the virtual assessment/selection process.
Candidates are responsible for arranging the necessary infrastructure for the online selection process.
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