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Capgemini Freshers Recruitment - Contact Support Group (CSG) - 2023 Batch - Noida

                                                                      

Capgemini is Hiring for a Contact Support Group (CSG) Specialist in Noida! (For Women Candidates Only)

Are you a recent graduate with excellent communication and problem-solving skills? Do you thrive in a fast-paced environment and enjoy helping others? If so, then this exciting opportunity at Capgemini might be perfect for you!

About the Role:

Capgemini is seeking a talented and motivated individual to join their Contact Support Group (CSG) team in Noida. As a CSG Specialist, you will be the first line of defense for Capgemini's Cloud & Infrastructure Services (CIS) division, managing IT infrastructure incidents and service requests. You will work closely with a team of professionals to provide exceptional customer support and ensure smooth operation of IT systems for Capgemini's global clientele.

Responsibilities:

  • Deliver exceptional customer service by resolving and troubleshooting technical issues via phone, chat, email, and other digital channels.
  • Manage tickets efficiently, prioritizing urgency, categorizing issues, and keeping customers informed throughout the resolution process.
  • Utilize business intelligence tools to analyze ticket data and identify trends for continuous improvement.
  • Ensure seamless service delivery by meeting customer requirements and exceeding expectations.
  • Leverage Capgemini's intelligent AI bot (CHIP) to enhance customer experience and streamline issue resolution.
  • Provide technical support for various industries, including telecommunication, financial services, healthcare, and technology.
  • Demonstrate strong communication and interpersonal skills to build rapport with customers and work effectively under pressure.

Qualifications:

  • Recently completed (in 2023) a 3-year diploma or graduation (any discipline).
  • Excellent communication and English speaking skills.
  • Strong interpersonal skills and the ability to perform under pressure.
  • Basic computer proficiency.
  • Willingness to work in a 24/7 rotational shift environment.
  • Open to relocation within India and working night shifts.

Benefits:

  • Competitive salary of INR 3,25,000 per annum (including base salary and one-time incentive).
  • Opportunity to work for a leading global IT services company.
  • Gain valuable experience in a fast-paced and dynamic environment.
  • Be part of a supportive and collaborative team.

To Apply:

Interested candidates who meet the qualifications and are eligible (Women Candidates Only) should submit their applications by March 18th, 2024, at 11:59 PM.

Note:

Only shortlisted candidates will be invited for the virtual assessment/selection process.
Candidates are responsible for arranging the necessary infrastructure for the online selection process.

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