Collections Support New Associate at Accenture Hyderabad
Are you a recent graduate looking for an exciting opportunity in customer support?
Accenture is seeking a Collections Support New Associate to join their team in Hyderabad! This is a great opportunity for graduates with strong written communication skills to gain valuable experience in a fast-paced environment.
About the Role:
- As a Collections Support New Associate, you will be part of the Customer Support vertical.
- You will be responsible for managing and resolving customer queries, handling escalations and complaints, and providing excellent customer service.
- Your duties will include:
- Responding to customer inquiries via email and chat.
- Researching and resolving customer issues.
- Escalating complex issues to the appropriate team.
- Working within established Service Level Agreements (SLAs) to ensure timely resolution.
- This role requires strong written communication skills and proficiency in using email and chat platforms.
- Who We Are Looking For:
- Recent graduates from any discipline (freshers welcome!)
- Excellent written communication skills with a focus on social media support.
- Ability to solve routine problems independently and follow established guidelines.
- Strong teamwork and collaboration skills.
- Ability to work effectively in a fast-paced environment.
- A positive and professional attitude.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work for a world-renowned company.
- Gain valuable experience in customer support.
- Be part of a dynamic and supportive team.
Additional Information:
- This role may require working in rotational shifts.
- Accenture is committed to diversity and inclusion in the workplace.
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