American Express - Customer Service Associate (Gurgaon, Haryana, India)
Do you have a passion for helping people and a knack for problem-solving?
American Express is looking for a talented Customer Service Associate to join their team in Gurgaon, Haryana, India! This is a hybrid role, offering the flexibility of working both onsite and remotely.
In this role, you will:
- Provide exceptional customer service to American Express cardholders
- Resolve customer inquiries and concerns efficiently and effectively
- Offer solutions and recommendations that meet customer needs
- Work collaboratively with your team to achieve shared goals
- Maintain a high level of accuracy and attention to detail
- Thrive in a fast-paced environment
To be successful, you will need:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical abilities
- A customer-focused mindset with a commitment to resolving issues
- The ability to work independently and as part of a team
- Proficiency in MS Office applications (Word, PowerPoint, Excel)
- The ability to work various shifts, including nights and weekends
American Express offers a comprehensive benefits package, including:
- Competitive salary and bonus incentives
- Medical, dental, vision, and life insurance plans
- Flexible work arrangements (hybrid, onsite, or virtual)
- Paid parental leave
- On-site wellness centers staffed with medical professionals (depending on location)
- Free and confidential counseling services
- Career development and training opportunities
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