Genpact is Hiring Process Associates - Customer Service Across India!
Are you passionate about exceeding customer expectations and enjoy problem-solving in a fast-paced environment?
Genpact, a leading global provider of business process outsourcing and IT services, is seeking talented individuals to join their team as Process Associates - Customer Service. This is an excellent opportunity for fresh graduates and experienced professionals to build a rewarding career in a dynamic and diverse work environment.
What you'll be doing:
- Addressing customer inquiries and concerns promptly and effectively.
- Assisting in data collection to recover accounts for end-users.
- Maintaining in-depth knowledge of client processes and policies.
- Identifying and escalating product bugs to ensure smooth operations.
- Providing exceptional customer service to all clients, fostering positive relationships.
- Demonstrating critical thinking and analytical skills to solve customer issues efficiently.
- Exhibiting a strong work ethic and the ability to work independently and collaboratively.
Who you are:
- Any Graduate or Post Graduate in any discipline.
- Prior experience in customer service via chat, email, or voice channels (preferred).
- Strong analytical and problem-solving skills with a customer-centric approach.
- Proficient in MS Office applications and comfortable working on a computer.
- Ability to handle pressure and prioritize tasks effectively.
- Eager to learn and adapt to new processes and technologies.
- Excellent written communication skills, particularly email writing.
- Understanding of KYC documentation requirements (a plus).
Why Genpact:
- Opportunity to work for a global leader in business process outsourcing.
- Dynamic and inclusive work environment that values diversity and innovation.
- Competitive salary and benefits package.
- Career growth and development opportunities.
Ready to make a difference?
- Read the complete job description carefully.
- Click the "Apply Here" button and follow the instructions.
- Fill out the application form with accurate information.
- Double-check your application before submitting.
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