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Genpact Recruitment - Customer Service (Voice) - Pune

For More Job Updates : Follow the Get Live Job channel on WhatsApp:Click Here Customer Service Voice Representative - Pune (Genpact) Are you passionate about helping others and have a knack for problem-solving? Genpact is searching for enthusiastic and customer-centric individuals to join our growing …

Genpact is hiring for Process Associate – Customer Service | Apply Now!

For More Job Updates : Follow the Get Live Job channel on WhatsApp:Click Here


Genpact is Hiring Process Associates - Customer Service Across India!

Are you passionate about exceeding customer expectations and enjoy problem-solving in a fast-paced environment?

Genpact, a leading global provider of business process outsourcing and IT services, is seeking talented individuals to join their team as Process Associates - Customer Service. This is an excellent opportunity for fresh graduates and experienced professionals to build a rewarding career in a dynamic and diverse work environment.

What you'll be doing:

  • Addressing customer inquiries and concerns promptly and effectively.
  • Assisting in data collection to recover accounts for end-users.
  • Maintaining in-depth knowledge of client processes and policies.
  • Identifying and escalating product bugs to ensure smooth operations.
  • Providing exceptional customer service to all clients, fostering positive relationships.
  • Demonstrating critical thinking and analytical skills to solve customer issues efficiently.
  • Exhibiting a strong work ethic and the ability to work independently and collaboratively.

Who you are:

  • Any Graduate or Post Graduate in any discipline.
  • Prior experience in customer service via chat, email, or voice channels (preferred).
  • Strong analytical and problem-solving skills with a customer-centric approach.
  • Proficient in MS Office applications and comfortable working on a computer.
  • Ability to handle pressure and prioritize tasks effectively.
  • Eager to learn and adapt to new processes and technologies.
  • Excellent written communication skills, particularly email writing.
  • Understanding of KYC documentation requirements (a plus).

Why Genpact:

  • Opportunity to work for a global leader in business process outsourcing.
  • Dynamic and inclusive work environment that values diversity and innovation.
  • Competitive salary and benefits package.
  • Career growth and development opportunities.

Ready to make a difference?

  • Read the complete job description carefully.
  • Click the "Apply Here" button and follow the instructions.
  • Fill out the application form with accurate information.
  • Double-check your application before submitting.

For More Job Updates : Follow the Get Live Job channel on WhatsApp:Click Here

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