Become a Process Pro: Process Analyst at Clario
Do you thrive on streamlining operations and boosting efficiency? Are you a detail-oriented problem-solver with a passion for process improvement? If so, join Clario as a Process Analyst and make a real impact on our customer care department!
What you'll do:
- Optimize business processes: Analyze, refine, and implement improvements for CRM, ticketing, and document management systems.
- Become a process guru: Create detailed documentation, flowcharts, and training materials to ensure smooth operations.
- Support the team: Assist helpdesk agents with technical issues, provide data for problem-solving, and maintain knowledge bases.
- Be a data whiz: Analyze data to identify trends, track performance, and generate insightful reports for management.
- Embrace change: Implement new processes, manage external consultations, and work closely with other departments to ensure regulatory compliance.
What you bring:
- Technical chops: Familiarity with CRM, ERP systems, and ideally Microsoft Office Suite.
- Analytical mind: Strong problem-solving and data analysis skills to identify and address inefficiencies.
- Communication magic: Excellent written and verbal communication skills to train, collaborate, and document clearly.
- Team player: Collaborative spirit and willingness to support colleagues for shared success.
- Learning bug: Passion for continuous learning and a knack for staying updated on industry trends.
Bonus points for:
- Technical expertise: Experience with SQL, HTML, CSS, JavaScript, PHP, and .NET development.
- Industry knowledge: Understanding of medical equipment or related products.
- Leadership potential: Eagerness to take ownership and share insights to drive department-wide improvement.
Why Clario?
- Make a difference: Contribute to exceptional customer care and support for clinical trial sites.
- Be part of a passionate team: Join a collaborative and supportive environment that values your ideas.
- Grow your career: Gain exposure to diverse projects, technologies, and industry experts.
- Embrace our values: Courageously curious, deliver exceptional, people first, always.
Ready to unleash your process wizardry? Apply today and join Clario on a journey to optimize operations and deliver outstanding customer care!
Locations: India (Remote)
Job Type: Full-time
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