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Wipro is Hiring Management Trainees/Associates in Hyderabad and Gurugram!

Calling all graduates! Wipro is looking for talented individuals to join their team as Management Trainees/Associates in Hyderabad and Gurugram. This is a great opportunity to launch your career with a leading global technology services company.

About the Role:

• Provide excellent customer service through phone and email support.
• Resolve client issues efficiently and effectively.
• Maintain and update knowledge of relevant products and services.
• Document and analyze call logs to identify and address potential problems.
• Escalate complex issues to the Team Leader.
• Adhere to company policies and procedures.

Key Responsibilities:

• Respond to client inquiries in a polite and professional manner.
• Document client information and the nature of their issue.
• Update system availability for efficient workflow.
• Record, track, and document all interactions with clients.
• Follow established processes and procedures to resolve issues.
• Meet Service Level Agreement (SLA) requirements.
• Utilize internal resources and FAQs for effective problem-solving.
• Learn and maintain knowledge of product details.
• Analyze call logs to identify trends and proactively address future issues.
• Update self-help documents for faster customer resolution.
• Escalate serious issues to the Team Leader in a timely manner.
• Provide all necessary product information and disclosures to clients.
• Mitigate legal challenges by adhering to service agreements.

Eligibility Criteria:

• Any Graduate degree (postgraduates not eligible)
• Proficiency with Google/Apple Maps (preferred)
• Strong analytical and problem-solving skills
• Meticulous attention to detail
• Commitment to deadlines and quality
• Ability to work in shifts, including nights
• Willingness to work from the office
• Excellent English communication skills

Preferred Skills:

• Strong comprehension skills
• Effective time management
• Proficiency in MS Office Suite (Excel, PowerPoint)

About Wipro:

Wipro is a leading technology services and consulting company with over 250,000 employees worldwide. They help clients build innovative solutions for their digital transformation needs.

How to Apply:

1. Read through the job details on this page.
2. Click the "Click Here" button to be redirected to the official website.
3. Click the "Apply" link and fill out the application form.
4. Cross-check the information before submitting your application.

Additional Notes:

• This job description is based on the information provided in the original article.
• Some details may have been omitted or rephrased for clarity.
• Please refer to the official Wipro website for the complete and most up-to-date information.

Apply Link(Associate): Click Here

Apply Link(Management Trainee): Click Here

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