Wipro is Hiring Management Trainees/Associates in Hyderabad and Gurugram!
Calling all graduates! Wipro is looking for talented individuals to join their team as Management Trainees/Associates in Hyderabad and Gurugram. This is a great opportunity to launch your career with a leading global technology services company.
About the Role:
- Provide excellent customer service through phone and email support.
- Resolve client issues efficiently and effectively.
- Maintain and update knowledge of relevant products and services.
- Document and analyze call logs to identify and address potential problems.
- Escalate complex issues to the Team Leader.
- Adhere to company policies and procedures.
Key Responsibilities:
- Respond to client inquiries in a polite and professional manner.
- Document client information and the nature of their issue.
- Update system availability for efficient workflow.
- Record, track, and document all interactions with clients.
- Follow established processes and procedures to resolve issues.
- Meet Service Level Agreement (SLA) requirements.
- Utilize internal resources and FAQs for effective problem-solving.
- Learn and maintain knowledge of product details.
- Analyze call logs to identify trends and proactively address future issues.
- Update self-help documents for faster customer resolution.
- Escalate serious issues to the Team Leader in a timely manner.
- Provide all necessary product information and disclosures to clients.
- Mitigate legal challenges by adhering to service agreements.
Eligibility Criteria:
- Any Graduate degree (postgraduates not eligible)
- Proficiency with Google/Apple Maps (preferred)
- Strong analytical and problem-solving skills
- Meticulous attention to detail
- Commitment to deadlines and quality
- Ability to work in shifts, including nights
- Willingness to work from the office
- Excellent English communication skills
Preferred Skills:
- Strong comprehension skills
- Effective time management
- Proficiency in MS Office Suite (Excel, PowerPoint)
About Wipro:
Wipro is a leading technology services and consulting company with over 250,000 employees worldwide. They help clients build innovative solutions for their digital transformation needs.
How to Apply:
- Read through the job details on this page.
- Click the "Click Here" button to be redirected to the official website.
- Click the "Apply" link and fill out the application form.
- Cross-check the information before submitting your application.
Additional Notes:
- This job description is based on the information provided in the original article.
- Some details may have been omitted or rephrased for clarity.
- Please refer to the official Wipro website for the complete and most up-to-date information.
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