Amazon is Hiring KDP Support Analysts in Chennai | GET LIVE JOB



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Amazon is Hiring KDP Support Analysts in Chennai

Amazon Recruitment | Support Analyst @ Chennai

About the Role:

Amazon's Kindle Direct Publishing (KDP) is a self-service publishing platform for publishing e-books to the Amazon Kindle store. The KDP Support Analyst will be the primary contact between Amazon and vendors/content publishers who use the KDP tool to upload content they want to sell on the Kindle store.

Responsibilities:

  • Respond to phone calls, chats, and emails from publishers to resolve their concerns and ensure the smooth operation of the KDP system.

  • Develop personalized responses to publisher questions.

  • Interact with external stakeholders, including customers and suppliers.

  • Investigate and resolve payment concerns raised by customers.

  • Reprocess stuck books through the system.

  • Escalate issues and bugs that require engineering expertise to development teams.

  • Remove content identified by the QA team and notify vendors of the removal.

  • Maintain and improve a knowledge base of unique vendor requests and their solutions.

  • Collaborate with the customer service manager to document process flows.

Qualifications:

  • Bachelor's degree or higher

  • Excellent written and verbal communication skills

  • Ability to work independently and as part of a team

  • Strong analytical skills

  • Detail-oriented and process-focused

  • Willingness to work from the office

  • Willingness to work night shifts and weekends

Preferred Qualifications:

  • Additional certifications in web technologies

  • Experience with web-enabled software products or services

  • Basic familiarity with web technologies and HTML

Additional Information:

  • This is an opportunity to work with a revolutionary product that is changing the way people read.

  • Amazon offers a competitive compensation package and comprehensive benefits.

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HOW TO APPLY:

Apply-link:-  https://www.amazon.jobs/en/jobs/2484540/kdp-support-analyst-books-variable?

Don't miss out on this exciting opportunity to join Amazon and make a significant impact on the world of e-book publishing!


Note:-

This job description is a general overview of the position and may be subject to variations based on location and business requirements.


Note:-

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PRUDHVIRAJ
Hi, I am Prudhviraj. I have been a full-time content writer for the past 5 years.

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