Amazon Recruitment | Digital & Device Technical Support (0-5 years) | Hyderabad
Job Title: Amazon Digital & Device Technical Support Associate
Location: Hyderabad, Telangana
Salary: ₹3.65 lakhs - ₹4.39 lakhs per annum
Qualification:10+2
Job Description:
* Investigate and resolve queries regarding Amazon's digital services and devices, such as Kindle, Echo, and Fire TV.
* Provide outstanding technical support to customers through phone, chat, and email.
* Use a variety of tools to analyze and troubleshoot issues in real-time.
* Communicate effectively with customers to resolve their issues.
* Conduct escalations when necessary.
Qualifications:
* Minimum qualification of 10+2. Any graduate/PG is eligible to apply.
* Excellent English communication skills.
* Ability to work in shifts.
* Effective time management and prioritization skills.
* Ability to communicate clearly with both internal and external customers.
* Good comprehension skills.
* Ability to use a desktop/laptop computer system and be familiar with Windows 7, Microsoft Outlook, and Internet Explorer.
* Good typing skills.
Benefits:
* Overtime and night shift allowance.
* Insurance.
About Amazon:
Amazon is a global leader in e-commerce, cloud computing, digital streaming, and artificial intelligence. We are guided by four principles: customer obsession, operational excellence, innovation, and long-term thinking. We are committed to providing our customers with the best possible experience, and we are always looking for ways to improve our services.
If you are a highly motivated and customer-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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HOW TO APPLY:
* Please click on the link below or copy and paste it in a Google Chrome browser to take the assessment:
Apply-link:- https://amazon.force.com/BBJobDetails?AZREF=https%3A%2F%2Fhvr-amazon.my.salesforce.com%2F&reqid=a0R4U00000P1TSfUAN
* Do not apply from a mobile phone or tablet.
* The assessment should be attempted in an undisturbed environment with a stable internet connection (minimum 20Mbps).
* The assessment should be attempted only on a laptop/desktop with a functioning webcam and the use of headphones with a microphone is mandatory.
* You must be proficient in English.
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