Job Title: Amazon Digital & Device Technical Support Associate
Location: Hyderabad, Telangana
Salary: ₹3.65 lakhs - ₹4.39 lakhs per annum
Qualification:10+2
* Investigate and resolve queries regarding Amazon's digital services and devices, such as Kindle, Echo, and Fire TV.
* Provide outstanding technical support to customers through phone, chat, and email.
* Use a variety of tools to analyze and troubleshoot issues in real-time.
* Communicate effectively with customers to resolve their issues.
* Conduct escalations when necessary.
* Minimum qualification of 10+2. Any graduate/PG is eligible to apply.
* Excellent English communication skills.
* Ability to work in shifts.
* Effective time management and prioritization skills.
* Ability to communicate clearly with both internal and external customers.
* Good comprehension skills.
* Ability to use a desktop/laptop computer system and be familiar with Windows 7, Microsoft Outlook, and Internet Explorer.
* Good typing skills.
* Overtime and night shift allowance.
* Insurance.
Amazon is a global leader in e-commerce, cloud computing, digital streaming, and artificial intelligence. We are guided by four principles: customer obsession, operational excellence, innovation, and long-term thinking. We are committed to providing our customers with the best possible experience, and we are always looking for ways to improve our services.
If you are a highly motivated and customer-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
* Do not apply from a mobile phone or tablet.
* The assessment should be attempted in an undisturbed environment with a stable internet connection (minimum 20Mbps).
* The assessment should be attempted only on a laptop/desktop with a functioning webcam and the use of headphones with a microphone is mandatory.
* You must be proficient in English.
Post a Comment
Post a Comment