Job Title: Virtual Customer Support Associate
Company: Amazon Dev Center India - Hyderabad
Location: Telangana, India (Work from home)
Amazon is on a mission to be Earth's most customer-centric company, and our Customer Service team plays a crucial role in achieving this goal. We take a unique approach, empowering our Customer Service Associates to problem-solve for our customers instead of reading from scripts. As a Virtual Customer Support Associate, you'll have the opportunity to bring your personality and exceptional support skills to every customer interaction.
- Prevent issues, solve queries, and provide delightful support to our customers
- Be the first point of contact for customers through phone, chat, and email
- Assist with order inquiries, product questions, payment matters, and website guidance
- Utilize various tools to navigate, research, and review solutions for customers
This is a full-time/part-time role with variable working hours to accommodate customer needs. Your work week will consist of a minimum of 40 hours, distributed in different shift patterns between 6 am and 11 pm, Sunday to Monday. Some shifts may include overnight, late, or weekend hours, and you may be required to work on national holidays. Your exact schedule will be provided closer to your start date.
- Minimum age: 18 years old
- Right to work in India
- Strong English communication skills (both written and oral)
- Experience working with a computer
- Availability to work varying shifts throughout the week
- Willingness and ability to work in rotating shifts
- Quiet and distraction-free workspace with a dedicated office space, desk, and chair
- Minimum broadband connection of 20MB download speed and 8MP upload speed via hard-wire ethernet internet connection (no WIFI)
- Hard-working, articulate, and detail-oriented
- Customer-focused and friendly in all situations
- Quick learner and adaptable to change
- Comfortable multi-tasking in a fast-paced environment
Amazon values diversity and provides equal opportunities for all applicants. We offer expert training and provide all necessary equipment upon joining. Additionally, you'll receive a range of benefits, including medical insurance, pension plans, internet allowance, and lifestyle benefits through our Amazon Extras program. We encourage continuous learning and provide opportunities to develop your skills.
If you are ready to start your #CognitiveProcurement journey with us, click the link below to begin the application process. The application may take up to 3 hours, including assessments to evaluate your suitability for the role. You can save your progress and return if needed, and we recommend using a laptop/desktop computer for the best experience.
Join our diverse workforce and help us create a better world for customers through discovery, invention, simplification, and innovation.
To apply for this position or explore other opportunities at Amazon, visit our website and apply through the Careers section.
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