Job Title: Customer Support Representative - Non-Voice
Company: Tech Mahindra
Location: Hyderabad/Secunderabad, Telangana (Bahadurpally)
Experience: 0-4 years
Salary: Not Disclosed
Job Type: Full Time
Industry: BPO/Call Centre
Role Category: Operations
Tech Mahindra is hiring a dedicated and customer-focused Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for handling customer queries through various channels such as Web Chat, E-mails, and Social Media. Your main objective will be to provide excellent service to customers by addressing their concerns, providing information about our products and services, and maintaining accurate customer records.
- Respond to customer queries promptly and professionally through Web Chat, E-mails, and Social Media
- Educate customers about our products and services
- Maintain accurate and up-to-date customer records
- Identify and escalate priority issues to the Team Leader and Operations Team
- Actively participate in team meetings
- Handle all queries in a polite and professional manner
- Troubleshoot and provide satisfactory solutions to customer queries
- Adhere to shift schedules and achieve agreed Key Performance Indicators (KPIs)
- Follow internal policies, procedures, and processes
- Collaborate effectively with the team
- Bachelor's degree from any stream for freshers
- Minimum HSC (Higher Secondary Certificate) with at least 1 year of relevant experience
- Passionate about providing excellent customer care
- Good typing skills
- Fluent in written and spoken English
- Able to work well under pressure and with minimum supervision
- Fast learner with the ability to work towards set targets
- Flexible with working hours, including rotational shifts, public holidays, and weekends
- Experience in international non-voice processes is preferred
- Office location: Bahadurpally, Hyderabad
- UG: Graduation Not Required
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