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Tech Mahindra Walk-in | Customer Support Representative (Non-Voice) | Hyderabad

Job Title: Customer Support Representative - Non-Voice

Company: Tech Mahindra

Location: Hyderabad/Secunderabad, Telangana (Bahadurpally)

Experience: 0-4 years

Salary: Not Disclosed

Job Type: Full Time

Industry: BPO/Call Centre

Role Category: Operations

Job Description:

Tech Mahindra is hiring a dedicated and customer-focused Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for handling customer queries through various channels such as Web Chat, E-mails, and Social Media. Your main objective will be to provide excellent service to customers by addressing their concerns, providing information about our products and services, and maintaining accurate customer records.

Responsibilities:

- Respond to customer queries promptly and professionally through Web Chat, E-mails, and Social Media

- Educate customers about our products and services

- Maintain accurate and up-to-date customer records

- Identify and escalate priority issues to the Team Leader and Operations Team

- Actively participate in team meetings

- Handle all queries in a polite and professional manner

- Troubleshoot and provide satisfactory solutions to customer queries

- Adhere to shift schedules and achieve agreed Key Performance Indicators (KPIs)

- Follow internal policies, procedures, and processes

- Collaborate effectively with the team

Qualifications:

- Bachelor's degree from any stream for freshers

- Minimum HSC (Higher Secondary Certificate) with at least 1 year of relevant experience

- Passionate about providing excellent customer care

- Good typing skills

- Fluent in written and spoken English

- Able to work well under pressure and with minimum supervision

- Fast learner with the ability to work towards set targets

- Flexible with working hours, including rotational shifts, public holidays, and weekends

- Experience in international non-voice processes is preferred

- Office location: Bahadurpally, Hyderabad

Education:

- UG: Graduation Not Required

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Walk-in details:-

Time and Venue

4th July - 13th July, 10.00 AM - 2.00 PM

Technology Centre - Bahadurpally, Survey No. 62/1A, Qutubullapur Mandal, Bahadurpally Village District - Ranga Reddy, Hyderabad, Telangana 500043

Contact - Konda Sai Kiran 

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