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Amazon Recruitment | Digital & Device Alexa Support Associate (0-5 years) | Hyderabad

Amazon Recruitment | Digital & Device Alexa Support Associate (0-5 years) | Hyderabad

Job Title: Digital & Device Alexa Support Associate

Company: Amazon

Location: Hyderabad/Secunderabad, Telangana

Experience: 0 to 5 year

Salary: INR 3.25-4.5 Lacs per annum

Job Description:

Amazon is hiring for the position of Digital & Device Alexa Support Associate in Hyderabad. As a crucial part of our customer service mission, you will play a vital role in delivering timely, accurate, and professional support to Amazon customers. Your responsibilities will include assisting customers with order inquiries, resolving post-sales issues, and providing effective solutions through various communication channels such as mail, chat, and phone. This fast-paced role requires excellent English communication skills, problem-solving abilities, and proficiency in using computer systems.

Eligibility Criteria:

- Minimum education qualification: 10+2 Pass (candidates should not be pursuing any full-time course)

- Excellent English communication skills (written and verbal)

- Ability to use a desktop/laptop computer system, familiarity with Windows 7, Microsoft Outlook, and Internet Explorer

- Flexible to work in 24/7 shifts (day/night) and rotational week offs

- Current location must be Hyderabad

Additional Benefits Offered (Excluding the package):

- Zeta Meal Card: INR 1100 per month (i.e., 13,200/- per annum)

- Night Shift Allowance: INR 150/night

- Overtime Allowance as per company policy

- Internet Reimbursement: Up to INR 1,250 per month on submission of bills (for work-from-home roles)

- System/Desktop provided by Amazon

- 5-day working week with 2 consecutive days off (off days change based on business requirements)

- Rotational shifts and week offs

- Medical Insurance coverage up to Rs. 500,000 for the employee and dependents (spouse and 2 children)


Industry: BPO / Call Centre

Department: Customer Success, Service & Operations

Role Category: Customer Success, Service & Operations - Other

Role: Customer Service

Employment Type: Full Time, Permanent


HOW TO APPLY:

If you are interested in this position, please click on the following link to complete the registration process:

Apply link:-  https://amazoncustomerservice.hirepro.in/registration/amzcsin/t2g2d/amzcsin/apply/?j=57922&e=13916

Please use the updated Google Chrome version to take the assessment. After registration, check your inbox for the assessment link and complete it in one sitting. Note that pursuing regular courses makes candidates ineligible.


For any support related to the link or login/password issues, please contact:

- Phone: +91-901-640-6406

- Email: amazonsupport@hirepro.in


Note:-

GET LIVE JOB is not responsible for any content changes made by the recruiting organization after the publication of this job notification. Candidates are advised to verify the official website for any updates or changes.


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PRUDHVIRAJ
I am inherently curious and strive to learn something new every day. Embracing this mindset, I embark on a continuous journey of exploration and discovery, eagerly seeking knowledge and understanding in various facets of life. Each day presents an opportunity for growth and enlightenment, and I approach it with an open mind and a thirst for learning.

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