Job Title: Apprentice - Technical Support
Job Location: Gurgaon, India
Job Type: Apprenticeship
As an Apprentice - Technical Support, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
* Solve complex problems for customers and be on top of ambitious expectations
* Partner closely with customers while communicating proactively regarding overall progress of queries
* Exhibit first-class customer service
* Drive operational excellence through quality closures and efficient management of issues
* Excellent communication skills
* World-class customer service, phone etiquette and work ethic
* Trouble-shooting skills using operational and diagnostic procedures
* Experience in the IT industry
* Knowledge of Dell Technologies products and services
* Ability to work independently and as part of a team
* Strong analytical and problem-solving skills
* Excellent written and verbal communication skills
* Competitive salary and benefits package
* Opportunity to work with some of the best minds in the IT industry
* Chance to make a real impact on the lives of our customers
* Flexible and hybrid work culture
Application Deadline: June 30, 2023
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