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InFeedo Permanent WFH Jobs 2023 Apply Link



Job Title: Customer Success Intern


Company: inFeedo


Location: Remote


Position Type: Internship (0-6 months)


Job Description:

As a Customer Success Intern at inFeedo, you will play a vital role in enhancing the customer experience by facilitating adoption and usage of our products. You will be responsible for ensuring high customer satisfaction scores, managing customer health status, and creating a company-wide customer feedback loop. Additionally, you will be involved in report building, data analysis, presentation creation, and supporting the Customer Success Team in improving customer retention.


Key Responsibilities:

- Ensure high customer satisfaction scores and manage customer health status

- Adhere to ticket SLAs and create a company-wide customer feedback loop

- Develop and present quarterly business review data to customers and prepare post-meeting reports

- Interpret data, analyze results using statistical techniques, and provide ongoing reports

- Assist with onboarding new customers by working on data upload and conducting ad-hoc analysis and research

- Optimize article content and titles for improved searchability in the support center

- Support the Senior Customer Success Managers (CSMs) and CSMs in managing their portfolio of accounts


Requirements:

- Excellent communication, presentation, and analytical skills

- 0-6 months of experience

- Bonus Points:

  - Demonstrated initiative and leadership in previous projects or events

  - Hands-on experience with Google Sheets


Application Process:

- Step 1: Our People Success Team will reach out to you for a quick chat within 15-20 days of receiving your application.

- Step 2: You will have a call with someone from your future team to discuss the job role within 4-6 days of chatting with the People Team.

- Step 3: If all goes well, you will have a call with your future manager to further discuss the role and showcase your skills through a small task.

- Step 4: After a quick interaction with the People Success Team, you will have an opportunity to meet the founding team.

- Step 5: If all steps go smoothly and both parties are excited, we will proceed with the next steps to bring you on board.


Note: We proactively provide feedback if things don't work out during any step. You are welcome to ask for detailed feedback and re-apply in the future.


We value diversity and equal opportunity:

inFeedo is an equal-opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or education.


Keywords: HR Tech, SaaS, Customer Success, Project Manager, CSA, Onboarding, Launches, Renewals, Customer Relationship Management, Communication, Up-Sell, Cross-Sell


Apply Link:- https://jobs.infeedo.com/o/customer-success-intern/c/new



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