Customer Service Representative - India - Hyderabad
Customer Service
About Us
Sitel India Pvt Ltd
SITEL is;
* World's Leading BPO.
* Handle 3 million contacts every day.
* 60000 Employees Worldwide.
* 145 centers in 27 countries.
* 350 clients
* 36 languages
* Rated No.1 Contact Center Globally by the Black Book of
Outsourcing, 2nd time in a row
Job Summary
Answer inbound calls within the guidelines/goals established by
the client and management. Consistently achieves call quality goals in order to
meet client and customer satisfaction goals.
Primary Job Responsibilities
Greetings from SITEL!!
SITEL Hyderabad is hiring for International Technical Support Voice Process.
Job Details:
1. Age: 18 years to 35 years
2. Minimum Qualification Intermediate (or +2 equivalent).
3. Maximum Qualification Graduates (Undergrads can be considered but should
not be regular college students)
4. Experience Any Under Grad or Graduate Freshers.
5. Communication skills: Exceptional Spoken skills in English
6. Shifts: Rotational shifts (Should be comfortable to work in all shifts)
Salary: As per Market Standards
Note: Any candidate applying for this position should be okay to work from the
office.
Experience: Any Under Grad/Graduate Freshers can apply.
Job Profile:
1. International Voice (Technical Support)
Responsibility: Provide Technical Support to International Customers
Shift Timings: Should be flexible to work in US Rotational Shifts.
Desired Skills: Need Excellent Communication skills in English.
Must-Have Strong Technical Knowledge (Hardware, Software, and Networking
Concepts)
Working Days: 5 days working
Weekly Offs: 2 Week Offs (Rotational and Split)
Transport: Home Pickup and Home Drop.
Rounds of Interview: JAM, HR, Voice and Accent, Tech Test, Operations Round.
All Interviews will happen over telephone or Skype.
Note: Any candidate applying for this position should be okay to work from the office.
The selected candidates should be able to join ASAP and have all documents handy
for background verification.
You can refer your friends too!!!
Skills/Knowledge/Abilities
Call center experience a plus
Provide a high-quality and proactive service to both internal and external customers
Education
High school diploma or equivalent
Bachelors in a related field
Experience Target
Call center experience a plus
Customer Service Representative - India - Hyderabad
Post a Comment
Post a Comment