At MyOperator, we count on our customer service department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer support representative to join our team, managing inbound and outbound phone calls, email & chat requests, with a friendly, helpful approach.
The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He or she is also experienced with sales, as the opportunity to promote company products and services may arise. The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, he or she will be integral to reinforcing our reputation for exceptional customer service.
Build expert and dynamic knowledge of company products and services
Research information using available resources to satisfy customer inquiries
Ensure high FCR% for Chat & Calls
Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences and nurture lasting relationships
Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
Meet daily personal/team qualitative and quantitative targets by recommending and explaining the benefits of additional company services, and seizing opportunities to sell products and services whenever possible
Maintain daily recordings, and log and document issues and resolutions in an electronic database for Account Managers to review & action
Graduate in any discipline
Proven experience in a call centre customer support/service environment (Tech Support Environment Preferred)
Successful experience in a corporate environment
Strong communication skills, including active listening and clear articulation
Ability to solve problems and alleviate conflicts or escalate tactfully
Ability to multitask, manage time, and prioritise
Able to work individually and as a team
6 Day Working with 1 Rotational Week off, also, may need to work during holidays.
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