Concentrix Company Latest Recruitment 2023
Customer Support Advisor
Key Responsibilities
Handle customer engagement for some of the world's biggest brands over voice, messaging, chat & E-mail
Responsible for all customer-related inquiries and questions
Be a dynamic team player in a fast-paced, high-energy, change-oriented environment
Eligibility
6 months of contact center experience is preferred, though not mandatory
Minimum 18 years old
Minimum qualification 10+2. Graduate preferred
Logical problem-solving skills and ability to multi-task
Exemplary oral and written communication skills
Open to working in multiple shifts
Proactive with keen attention to detail
Understanding and empathetic toward customers
Technical Support Advisor
Key Responsibility
Interact with customers via inbound/outbound calls, chats and e-mails to resolve routine IT problems like
troubleshooting server operating system environment, server deployment/redeployment, networking
Troubleshooting basic laptop/desktop-related queries
Troubleshooting issues involving internet connectivity, modems etc.
Eligibility
3+ years of experience in a similar role
Minimum 18 years old
Minimum qualification 10+2, graduate preffered
Working knowledge of server operating system environment, server deployment/redeployment
Preferably 6 months to 1 year of ICC experience (not Mandatory)
Ability to troubleshoot equipment and system problems
A dynamic team player in a fast-paced, high-energy, change-oriented environment
Logical problem-solving skills and ability to multi-task
Excellent oral and written communication skills
Open to working in multiple shifts
Proactive with keen attention to detail
Understanding and empathetic toward customers
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