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Tech Mahindra is hiring for the role of Associate: Technical Support - Apply Now - GETLIVEJOB

Associate: Technical Support at Tech Mahindra (Hyderabad)

Job Title: Associate: Technical Support

Company: Tech Mahindra

Location: Hyderabad BAHADURPALLY Tech Mahindra Campus

Updated: June 22, 2024

Job Description:


Tech Mahindra is seeking a motivated and customer-focused individual to join our Technical Support team in Hyderabad. As an Associate: Technical Support, you will be responsible for providing exceptional customer service and resolving technical issues.

Key Responsibilities:

  • Delivering timely and effective customer support through various channels (phone, email, chat).
  • Understanding and troubleshooting technical problems related to our products and services.
  • Addressing miscellaneous queries and concerns from customers.
  • Documenting customer interactions and solutions in our system.

Qualifications:

  • Education: Undergraduate, Graduate, or Postgraduate degree in any field.
  • Experience: Prior experience in an international voice process is preferred.
  • Communication: Excellent verbal and written communication skills in English.
  • Customer Service: Strong customer service skills and a positive attitude.
  • Flexibility: Ability to work in a 24/7 environment with two rotational days off.
  • Technical Aptitude: A basic understanding of technology and troubleshooting.

Additional Information:

  • Work Location: HYDERABAD BAHADURPALLY Tech Mahindra Campus
  • Shift: Night shift (specific hours may vary)
  • Process: International Voice Process

About Tech Mahindra:


Tech Mahindra is a leading global provider of IT services and solutions, helping businesses transform and thrive in the digital age. We offer a diverse range of services, including digital transformation, consulting, cybersecurity, and cloud solutions.

We value our employees and strive to create a positive and inclusive work environment. Joining our team means becoming part of a dynamic and innovative company that is committed to delivering excellence to our clients and making a difference in the world.

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