Mphasis is Hiring Technical Support Associates!
Are you a recent graduate looking to launch your IT career?
Mphasis is seeking enthusiastic and customer-focused individuals to join their team as Technical Support Associates. In this role, you will be the first line of defense for resolving customer technical issues related to hardware, networking, and operating systems.
Responsibilities:
- Troubleshoot and fix technical problems over the phone
- Provide excellent customer service and demonstrate a "Customer First" culture
- Upsell products or services to resolve customer issues
- Manage time effectively and multitask using various tools
- Demonstrate strong analytical and logical thinking skills
- Effectively communicate with customers and handle escalated situations
Qualifications:
- Bachelor's degree in any stream
- Excellent written and verbal communication skills in English and any regional language
- Basic computer hardware knowledge
- Effective communication, problem-solving, and listening skills
- Customer-centricity, patience, and empathy
Benefits:
- Competitive salary and benefits package
- Opportunity to work for a leading IT solutions provider
- Gain valuable technical experience and develop your skills
- Be part of a supportive and collaborative team
This is a great opportunity for individuals who are passionate about technology and enjoy helping others. If you are ready to launch your IT career, apply today!
- Openings: 25
- Location: Bangalore
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