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Job Title: Solution Support Engineer (3+ years experience) - SAP Concur

Location: Remote/Hybrid (Please specify preferred location)

Company: SAP

Department: Customer Service and Support

About SAP:


SAP is a global leader in enterprise application software. We empower businesses to run better by connecting people, processes, and data. Our cloud-based solutions help organizations streamline operations, gain insights, and drive innovation.

About the Role:


As a Solution Support Engineer, you'll be the friendly face of SAP, ensuring our customers have the best experience possible. You'll tackle technical challenges, resolve issues, and empower users to get the most out of our Concur platform. This is a chance to make a real impact, build relationships, and grow your expertise in a dynamic, collaborative environment.

Responsibilities:Customer Focus:

  • Deliver exceptional support, prioritize customer needs, and create positive interactions.
  • Technical Expertise: Diagnose and resolve complex software, hardware, and process-related issues.
  • Problem Solving: Research, troubleshoot, and find solutions efficiently, meeting SLA targets.
  • Communication: Clearly articulate technical information to both customers and internal teams.
  • Knowledge Sharing: Contribute to our knowledge base, documenting solutions and best practices.
  • Collaboration: Work effectively with colleagues across time zones and departments.

Qualifications:

  • Experience: 3+ years of experience in software/hardware/product support or related field.
  • Education: Bachelor's degree or equivalent.
  • Technical Skills: Familiarity with SQL, Python, or other programming languages is a plus.
  • Communication Skills: Excellent written and verbal communication in English. Ability to communicate in other languages is highly valued.
  • Problem-Solving Skills: Analytical mindset and passion for finding solutions.

What We Offer:

  • Impactful Work: Help customers overcome challenges and achieve their goals.
  • Professional Growth: Continuous learning opportunities and development programs.
  • Inclusive Culture: A diverse and supportive environment where everyone can thrive.
  • Competitive Benefits: Comprehensive benefits package including health, retirement, and more.

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