Technical Support Specialist (Voice/Blended) - Travel Industry
Do you thrive on helping others and solving problems? Are you passionate about the travel industry?
Join our growing team as a Technical Support Specialist!
About the Role:
In this exciting role, you'll be the first line of defense for our millions of customers, providing exceptional technical support across various communication channels. You'll troubleshoot a wide range of issues related to our online bus ticketing platform, ensuring a smooth and enjoyable travel experience for our users.
What you'll do:
- Be the voice of redBus, providing exceptional customer service through phone, email, and chat.
- Gather information from customers to understand and diagnose technical issues.
- Utilize your problem-solving skills to identify solutions and guide customers through troubleshooting steps.
- Track and analyze customer inquiries to identify recurring problems and work with internal teams to develop solutions or automate processes.
- Stay up-to-date on redBus products and services to effectively answer customer questions.
You're a great fit if you have:
- Excellent communication and interpersonal skills, with a fluency in English, Hindi, and two South Indian languages.
- A passion for helping others and a commitment to providing exceptional customer service.
- Strong analytical and problem-solving skills.
- Proficiency in SQL is a plus.
Bonus points if you have:
- Experience in the travel industry.
- Experience in a technical support role.
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