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PhonePe is hiring for Operations Analyst/ Analyst – WFM | Apply Now!


PhonePe is Hiring Operations Analyst/ Analyst - WFM in Bangalore!

Calling all recent graduates and experienced professionals! PhonePe, India's largest payments app, is looking for talented individuals to join their team as Operations Analyst/ Analyst - WFM in Bangalore.

Who are we?

PhonePe is a leading digital payments platform empowering millions of consumers and merchants across India. With over 460 million registered users and 35 million offline merchants, PhonePe is transforming the way people transact and access financial services. We're also recognized as the Most Trusted Brand for Digital Payments for two consecutive years!

What will you do?

As an Operations Analyst/ Analyst - WFM, you'll play a crucial role in ensuring the smooth functioning of our operations. You'll be responsible for:

  • Operations Analyst:
    • Monitoring critical processes and deliverables.
    • Identifying and resolving delays or failures.
    • Collaborating with teams to ensure smooth process execution.
    • Defining and communicating key metrics and trends.
  • Analyst - WFM:
    • Managing and monitoring daily queues.
    • Analyzing KPIs and making adjustments to schedules.
    • Identifying and reporting productivity issues.
    • Preparing data-driven insights for decision-making.
    • Collaborating with WFM team in forecasting, scheduling, and planning.

What are we looking for?

  • Bachelor's Degree (preferably in Engineering, CS, Math, Statistics) or MBA.
  • Experience in Workforce Management (WFM) is a plus (freshers welcome too!).
  • Excellent communication, multitasking, and problem-solving skills.
  • Proficiency in MS Office, data analysis, and databases (SQL).

Why PhonePe?

  • Be part of a dynamic and fast-growing company.
  • Make a real impact on millions of Indians.
  • Work with a talented and passionate team.
  • Enjoy competitive compensation and benefits.

Click the link below to apply!

Apply Link(Analyst-WFM): Click Here

Apply Link(Operations Analyst): Click Here

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