eBay GCX Customer Support Coach – Apply Now!
eBay, a global leader in eCommerce, is looking for a GCX Customer Support Coach to join their team in Mumbai, India. This hybrid role involves coaching customer service teammates, ensuring quality interactions, and driving operational improvements. If you have experience in customer support, coaching, and performance evaluation, this could be the perfect role for you!
📌 Job Details:
- Job Role: GCX Customer Support Coach
- Work Location: Mumbai, India (Hybrid)
- Job Type: Full-Time
- Experience: Customer service background with coaching or team management experience
- Qualification: College degree preferred or equivalent experience
- Salary: Not mentioned (competitive package)
Job Responsibilities:
- Partner with team leaders to coach and improve teammate performance
- Conduct quality reviews to identify strengths and improvement areas
- Drive eBay’s cultural and operational values in every interaction
- Provide real-time and scheduled coaching sessions for team development
- Handle escalations, customer concerns, and offer expert guidance
- Analyze data, identify trends, and create data-driven action plans
- Engage in queue work during peak times and conduct training sessions
Key Skills Required:
- Strong coaching and mentoring skills
- Excellent communication and de-escalation abilities
- Experience in performance evaluations and quality analysis
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Ability to adapt to a fast-paced, global work environment
📝 How to Apply?
Interested candidates can apply through the official eBay Careers portal:
🔗 Apply Here:
https://jobs.ebayinc.com/us/en/job/R0065472/GCX-Cst-Support-Coach-1
Note: The ideal candidate should be available for selection and onboarding by February, as training starts in March.
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